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Privacy Policy
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PRIVACY POLICY

This Privacy Policy governs the manner in which Hero collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.hero.co.za website (“Site”). This privacy policy applies to the Site and all products and services offered by Hero.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Hero may collect and use Users personal information for the following purposes:

  • To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalise user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site We may use feedback you provide to improve our products and services.
  • To process payments We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Changes to this privacy policy

Hero has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Hero

4th Floor, Icon Building
Lower Long Street
Cape Town
8001
South Africa
021 418 5260

info@hero.co.za

DISCLAIMER

This disclaimer applies to any message

This disclaimer applies to any message (like email, SMS, tweet or post) we publish or send (or which passes through our information system), including its contents, any attachments and all subsequent messages or attachments. If there is a conflict between this disclaimer and any other, this one will prevail.

Recipient of message from us

Messages are intended for the recipient only. If that is not you and you have received the message:

  • Please notify the sender using the contact details contained in the message. If this is not possible, then use the quickest means possible (like telephone or fax). You must delete the message you received once you have notified the sender.
  • You must not forward, copy or otherwise transmit or disseminate the message or any of its contents to any person other than the named sender.
  • You may not print, save or store the message or any of its contents in electronic or physical form.

Confidentiality

The message is confidential, unless specifically stated or if this is manifestly clear from the context (such as public posts or tweets, press releases and other official statements). The message may be subject to legal privilege and client confidentiality. If you are not certain whether the message is confidential, please check with the sender. Do not disclose it to anyone else. Only the person to whom the message was sent may use it. Do not add the sender’s contact details to a database for the purposes of direct electronic marketing without their consent.

Copyright notice for message content

We own the content of our messages (and this message disclaimer). It is protected by copyright and other intellectual property laws. We reserve all rights we do not expressly grant.

Legal requirements related to message

By communicating with us electronically, you consent to receiving messages from us electronically and agree that any agreement, notice, disclosure or other message transmitted electronically satisfies any legal requirement, including that it be “in writing”. Unless otherwise agreed, we are only deemed to have:

  • Received an message once we have confirm receipt orally or in writing; and
  • Sent a message once reflected as “sent” on our message server logs.

We are not responsible

We have taken all reasonable precautions to ensure that no malicious software (malware) is in our message to you. We recommend that you virus check all messages you receive. While we use our best endeavours to prevent loss or damage to third party systems, we are not responsible or liable for any harm, damages, or loss (including any lost profits, business interruption, loss of programs or other data on information handling systems, or data corruption) arising from any message, including:

  • From malicious software (malware);
  • If someone else changes an message;
  • For corruption of data, or any “denial of service”;
  • For the non-delivery or incorrect delivery of any message;
  • Its effect on electronic devices; or
  • Its transmission in an unencrypted medium.

Personal use by senders

Any views or opinions expressed in any message are those of the individual sender and do not create obligations on or represent any commitment by the organisation, except where the sender specifically states it to be the views or opinions of the organisation. If any message contains offensive, derogatory or defamatory statements or materials, it means the message has been sent outside the sender’s scope of employment with the organisation and only the sender can be held liable in their personal capacity.

Interception and monitoring

We reserve the right to intercept, monitor, review or disclose all messages. Employees do not have any privacy right in the creation of, sending of, receipt of or storage of information (e.g. message messages, internet pages) on the systems of the organisation. If you do not want your message to be read by us, you must not communicate with us by messages.

Concluding agreements

We make no offer, warranty or representation in our messages. They are merely an invitation to do business. However, we may rely on and hold you to your offers, warranties, representations or other statements you make in your message. Our duly authorised employees are allowed to conclude agreements or bind us by message. An automated response from us will not contractually bind us.

Enquiries

If you have any questions or concerns, please contact us on +27 21 4031900.

Changes

We may change this disclaimer at any time. We will notify you of any changes by placing a notice in a prominent place on the website or by a message. You must review any amended disclaimer and check that you agree with it.

Corporate Information we must disclose by law

Some information about us:

Name: Hero Strategic Marketing (Pty) Ltd
Registration number: 2012/019373/07
Primary address: 4th Floor Icon Building, Lower Long Street, Cape Town, 8001

capetown@hero.co.za, +27 (0)21 403 1900   |   legal   |   careers   |   contact