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ENGAGE

Knowing your customers and understanding their needs is paramount in today’s business environment. There is great value in having insight into a customer’s life stage and being able to create more targeted offerings and communications that are memorable and meaningful.

Our focus is on making your business top of mind and creating brand loyalty by stepping into the role of being a trusted partner. We call our approach “surprise and delight” loyalty.

At Hero Engage, our offering includes the following:

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Hero

Hero

We designed and developed a birthday messaging platform for our own internal use. This allows each staff member to select and redeem a gift on their birthday. A custom-developed messaging component also allows staff members to read birthday messages uploaded by their colleagues.

Old Mutual

To get Old Mutual customers to update their information, we sent them an emailer on a day that mattered to them most, their birthday. It directed them to a portal with a selection of gifts. In order to receive their gift, they would simply need to update their details. The cherry on top? We were able to update Old Mutual's data in the process.

Old Mutual

Old Mutual

To get Old Mutual customers to update their information, we sent them an emailer on a day that mattered to them most, their birthday. It directed them to a portal with a selection of gifts. In order to receive their gift, they would simply need to update their details. The cherry on top? We were able to update Old Mutual's data in the process

Nedbank

Nedbank

We were responsible for the UX, design and build of a newsletter and website aimed at Nedbank's Small Business Banking and Professional Banking sectors. The newsletter clicked through to a fairly comprehensive website which incentivized recipients to retrieve rewards. Everything was tracked and full reporting was given.